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JSS1: BUSINESS STUDIES - 1ST TERM

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  1. Introduction to Business Studies | Week 1
    4Topics
    |
    1 Quiz
  2. The Office | Week 2
    4Topics
    |
    1 Quiz
  3. The Clerical Staff | Week 3
    4Topics
    |
    1 Quiz
  4. Right Attitude to Work | Week 4
    5Topics
    |
    1 Quiz
  5. The Departments in an Office or Organisation | Week 5
    3Topics
    |
    1 Quiz
  6. Introduction to Commerce | Week 6
    3Topics
    |
    1 Quiz
  7. Division of Commerce | Week 7
    5Topics
    |
    1 Quiz
  8. Production | Week 8
    5Topics
    |
    1 Quiz
  9. Factors of Production | Week 9
    2Topics
    |
    1 Quiz
Lesson 3, Topic 3
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Qualities of a Clerical Staff

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The qualities or attributes of clerical staff can be grouped into two categories, as shown in the diagram below:

Qualities of a Clerical Staff

Personal Qualities:

These are qualities that are unique to an individual. These qualities are acquired over the years, due to environmental socio-cultural upbringing, or as a result of exposure. They are as follows:

Good Health: The clerk must try to maintain a good state of health, so as not to affect, the productivity of the organization.

Good Appearance/Neatness: A good clerical staff must observe personal hygiene at all times.

Cheerfulness: A clerk must have a friendly disposition at all times. He must also try to be happy always. This gives the organization a good image.

Politeness: This attribute is demonstrated when a clerk shows respect to clients or customers. He is not arrogant or aggressive to others.

Honesty: An office staff needs to be sincere and truthful all the time.  He must not cheat or defraud the organization. He must always tell the truth despite sad repercussions. 

Team Spirit: A clerk must be able to work well with others and get along with them, in order to achieve a common goal and an increase in productivity.

Qualities of a Clerical Staff
A clerk must be neatly and smartly dressed at all times.

Job Qualities:

The job qualities consider the attitudinal behaviour of a clerk towards the job. Below are the job qualities of clerical staff.

  • Basic Education: A Clerk must possess a good basic education, not less than a junior secondary school certificate. This minimum qualification is required for the clerk to perform the duties he is employed to do.
  • Punctuality to Duty: The clerk must always get to work on time and must not leave before closing time.
  • Organising skills: An Office worker should be an organised individual.
  • Devotion/Diligence: An office worker must be committed to the job and must be hardworking. The clerk must be ready and willing to put in extra time.
  • Good Handwriting and Reading Skills: In as much as the job of the clerk is mainly that of paperwork,  it is important that the clerk acquires good handwriting and reading skills.
  • Self Control: This is the ability to remain calm under provocation.
  • Obedience: This is the ability to listen and follow instructions, or directives, carefully given by his superior officer.
  • Tactfulness: The clerical staff must use discernment and diplomacy in handling his job.
  • Confidentiality: A clerk must not reveal the secrets of the organization to unauthorised people.
  • Resourcefulness: A clerk must be able to use tools and materials judiciously.

JSCE 2020 Business Studies Past Question

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