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JSS2: BUSINESS STUDIES – 1ST TERM

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  1. Reception Office | Week 1
    8Topics
    |
    1 Quiz
  2. Office Correspondence | Week 2
    5Topics
    |
    1 Quiz
  3. Office Documents | Week 3
    2Topics
    |
    1 Quiz
  4. Trade | Week 4
    2Topics
  5. Aids to Trade | Week 5
    3Topics
    |
    1 Quiz
  6. Market | Week 6
    4Topics
    |
    1 Quiz
  7. Buying and Selling | Week 7
    5Topics
    |
    1 Quiz
  8. Distribution I | Week 8
    4Topics
    |
    1 Quiz
  9. Distribution II | Week 9
    5Topics
    |
    1 Quiz
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There are a number of documents handled by a receptionist. Let’s discuss some of these documents;

1. Visitors Book or Visitors Register:

The visitor’s book, which is also called the visitor’s register, is the most important of all documents handled by the receptionist. It is used for recording the details of all visitors to the organisation. It contains the visitor’s name, time of arrival, time of departure, the purpose of visit, date, and signature.

2. Telephone Message Pad:

Telephone calls are received in the absence of an officer, who might be very busy at the time of call, or for an officer who is away on an official assignment.

3. Appointment Register:

The appointment register is kept by the receptionist, for recording information concerning visitors on appointment. It usually indicates the names of the visitor, the appointment time, date, the officer or department to be visited.

3. Business Cards:

The business card, which is commonly called a complementary card, or introductory card, is a small card used by most businessmen to identify themselves.

exchanging business cards
A receptionist should keep business cards in a file.

4. Visitors Request Form/Visitors Slip:

The visitors request form is used in some offices, to inform an officer of the presence of a visitor willing to see him. It is usually completed to indicate name, address, time of arrival, the purpose of visit, the signature of the visitor, and sometimes a section for the officer, to indicate whether the visitor should be allowed in or not.

5. Telephone Directory:

A telephone directory is a compilation of names, addresses of telephone subscribers, and telephone numbers of individuals and organisations within a given region or country.

6. Diary:

A diary is a record book for keeping daily activities. The receptionist uses it to record future appointments, events, meetings, etc. There are spaces with dates in the diary, for recording daily events and information.

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