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JSS3: BUSINESS STUDIES - 2ND TERM

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  1. Setting Simple Business Goals | Week 1
    3 Topics
    |
    1 Quiz
  2. Simple Single Business Plan | Week 2
    2 Topics
    |
    1 Quiz
  3. Consumer Protection Agencies | Week 3
    8 Topics
    |
    1 Quiz
  4. How to make Complaints | Week 4
    3 Topics
    |
    1 Quiz
  5. Reasons and Procedures for Banning and Restricting Chemicals not Suitable for Use | Week 5
    4 Topics
    |
    1 Quiz
  6. How to Seek Redress | Week 6
    3 Topics
    |
    1 Quiz
  7. Personal Finance | Week 7
    7 Topics
    |
    1 Quiz
  8. Trial Balance | Week 8
    3 Topics
    |
    1 Quiz
  9. Trading, Profit and Loss | Week 9
    2 Topics
    |
    1 Quiz
  10. Balance Sheet | Week 10
    1 Topic
    |
    1 Quiz
  11. Business Letters | Week 11
    2 Topics
    |
    1 Quiz
  12. Simple Tabulation - Table Creation | Week 12
    4 Topics
    |
    1 Quiz
  13. Manuscript Abbreviations and Erasing Technique | Week 13
    3 Topics
    |
    1 Quiz



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A complaint is a statement that something is unsatisfactory or unacceptable. It is a formal allegation against a party. Complaints range from very minor dissatisfaction that customers experience, to huge problems that have the potential to damage a company’s reputation.

Types of Complaints:

There are two main types of complaints normally received from customers. Some are justified and some may be unjustified.

Justified Complaints:

A complaint is justified if there is a clear violation of a policy, contract, rule, or statute. Justified complaints are about a legitimate problem that was the result of a company doing something wrong.

Some examples include:

  • Late delivery of goods and services to customers.
  • Supply or sales of facility products.
  • Poor service quality.
  • A mistake on invoices or statements.

Unjustified Complaints:

A complaint is unjustified if there is no clear violation of any policy, contract, or rule.

This type of complaint does not have any substance. This can happen, for example, if the customer does not remember things correctly, or if they have not held up their part of a contract and do not want to admit it.

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