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JSS3: BUSINESS STUDIES - 2ND TERM

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  1. Setting Simple Business Goals | Week 1
    3 Topics
    |
    1 Quiz
  2. Simple Single Business Plan | Week 2
    2 Topics
    |
    1 Quiz
  3. Consumer Protection Agencies | Week 3
    8 Topics
    |
    1 Quiz
  4. How to make Complaints | Week 4
    3 Topics
    |
    1 Quiz
  5. Reasons and Procedures for Banning and Restricting Chemicals not Suitable for Use | Week 5
    4 Topics
    |
    1 Quiz
  6. How to Seek Redress | Week 6
    3 Topics
    |
    1 Quiz
  7. Personal Finance | Week 7
    7 Topics
    |
    1 Quiz
  8. Trial Balance | Week 8
    3 Topics
    |
    1 Quiz
  9. Trading, Profit and Loss | Week 9
    2 Topics
    |
    1 Quiz
  10. Balance Sheet | Week 10
    1 Topic
    |
    1 Quiz
  11. Business Letters | Week 11
    2 Topics
    |
    1 Quiz
  12. Simple Tabulation - Table Creation | Week 12
    4 Topics
    |
    1 Quiz
  13. Manuscript Abbreviations and Erasing Technique | Week 13
    3 Topics
    |
    1 Quiz



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A complaint letter is usually written by a consumer. It is usually for the consumer to formally lodge a complaint with the business as a result of dissatisfaction arising from the product bought from the organization or services rendered by them.

The following details should be clearly stated in a complaint letter:

  • Describe the problem and the outcome desired.

  • Includes key dates, such as when the goods were brought or the services rendered and when the problems occurred.

  • Ask for a response within a reasonable time.

  • Attach relevant documentation such as a receipt or invoice to the complaint letter.

  • State the action already taken to fix the problem and what will be done if you and the seller cannot resolve the problem.

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