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SS2: ENGLISH - 2ND TERM

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  1. SS2: English Language Second Term – Week 1
    4 Topics
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    2 Quizzes
  2. SS2: English Language Second Term – Week 2
    4 Topics
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    2 Quizzes
  3. SS2: English Language Second Term – Week 3
    4 Topics
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    2 Quizzes
  4. SS2: English Language Second Term – Week 4
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    2 Quizzes
  5. SS2: English Language Second Term – Week 5
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    2 Quizzes
  6. SS2: English Language Second Term – Week 6
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    1 Quiz
  7. SS2: English Language Second Term – Week 7
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    2 Quizzes
  8. SS2: English Language Second Term – Week 8
    4 Topics
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    2 Quizzes
  9. SS2: English Language Second Term – Week 9
    4 Topics
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    2 Quizzes



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A formal letter of complaint is written to the same person as in the letter of apology that we discussed earlier.

Why Written

The letter of complaint is written for the following reasons:

  • To highlight problems in the school, class, dormitory, or its environment.
  • To spotlight injustice, irregularities, and wrongdoing
  • To seek correction or compensation for injustice suffered.

Formal Features

Like other formal letters, the formal letter of complaint contains all the features of the formal letter. In addition, the formal letter of complaint focuses on the following:

  • The introduction states what the writer is complaining about, that is, the issue being reported.
  • The body states any of the following:
  • explanation of the circumstances surrounding the issue being complained about
  • explanation of some inconveniences, setbacks, mishaps, obstacles, or problems posed by the issue
  • reasons for making the complaint
  • expression of how one feels about the issue
  • The conclusion contains any of the following:
  • expression of anticipation of favourable response to the complaint
  • recommendation on how to solve the problem complained about.

Model Letter

The following letter is written by a house prefect to her housemistress complaining about electricity outage in her dormitory.

                                                        Queen of the Holy Rosary Secondary

                                                        School,

                                                        P.O. Box 48,

                                                        Nsukka,

                                                        Enugu State.

                                                        22nd August, 2011

The House Mistress,

Green House Dormitory,

Queen of the Holy Rosary Secondary

School,

Nsukka.

Dear Madam,

Constant Power Outage in Green House Dormitory

I am writing this letter on behalf of the inmates of Green House, to complain about the regular power failure in Green House. For the past one week, Green House has been in total darkness while other dormitories have power supply.

This problem started last Saturday when the lights in our dormitory suddenly went off. We thought that it was a general problem only to discover the next day that it was peculiar to Green House. This situation has made it difficult for the housemates to do so many things that require the use of electricity such as boiling water for a morning bath, ironing our clothes, and most of all, reading at night. Other inconveniences we are suffering as a result of the power failure include total darkness at night as we are not allowed the use of lanterns, and the stifling atmosphere as the fans no longer work.

I, therefore, humbly plead that you kindly get the administration to repair the fault and restore electricity to the dormitory. I look forward to a favourable response to our problem.

                                                                           Yours faithfully

                                                                               (Signature)

                                                                             Nneka Njoku

                                                                        Green House Prefect

Source: Adapted from Intensive English for SSS 2

Class Activity

Read through the letter carefully and criticize it in terms of its conformity with the demands of the formal letter of complaint.

Individual Activity

As the sports prefect of your school, write a letter to the principal complaining about the lack of sports facilities and equipment in your school.

REFERENCES

  1. Oral English Without Tears by I. Udoka

2. New Oxford Secondary  English Course for SS I by Ayo Banjo et al

3. Intensive English for SS I by Benson O. Oluikpe et al

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