After-Sales Service

After-sales service refers to the service a customer is entitled to after purchasing something from a retail outlet. Most after-sales services involve;

1. A guarantee – money-back guarantee.

2. Warranty – warranties for replacement in case of damage or defects.

3. Installation of equipment /products.

4. Upgrade or repair services.

5. Training on the use of the product.

6. Updating software.      

7. Repair and servicing.

Today after-sales service continues to be an important tool for both consumers and manufacturers.