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JSS2: BUSINESS STUDIES – 2ND TERM

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  1. Bank Services | Week 1
    8 Topics
    |
    1 Quiz
  2. Insurance | Week 2
    6 Topics
    |
    1 Quiz
  3. Personal Qualities of an Entrepreneur | Week 3
    1 Topic
    |
    1 Quiz
  4. Business Opportunities | Week 4
    2 Topics
    |
    1 Quiz
  5. Consumer Rights and Responsibilities | Week 5
    2 Topics
    |
    1 Quiz
  6. Shopping Tips | Week 6
    4 Topics
    |
    1 Quiz
  7. Bookkeeping Ethics I | Week 7
    2 Topics
  8. Bookkeeping Ethics II | Week 8
    2 Topics
    |
    1 Quiz
  9. Ledger Entries | Week 9
    3 Topics
    |
    1 Quiz
  10. Petty Cash Book | Week 10
    5 Topics
    |
    1 Quiz



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After-Sales Service

After-sales service refers to the service a customer is entitled to after purchasing something from a retail outlet. Most after-sales services involve;

1. A guarantee – money-back guarantee.

2. Warranty – warranties for replacement in case of damage or defects.

3. Installation of equipment /products.

4. Upgrade or repair services.

5. Training on the use of the product.

6. Updating software.      

7. Repair and servicing.

Today after-sales service continues to be an important tool for both consumers and manufacturers.

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